Customer Support

The Martial Man is a documentary-style online learning platform founded by Kieren Krygier. Kieren travels the world filming world-class instructors of traditional Chinese martial arts — internal arts, Qi Gong, Shaolin, Tai Chi, and more — and brings their teachings to students globally. The platform has 33 courses, 2,600+ lessons, and 10,000+ students.

Yes — a free account is required to purchase and access courses. You can create one at themartialman.com/my-account/. It only takes a minute and gives you immediate access to your purchased courses.

The platform offers 33 courses covering internal martial arts including Yan Shou Gong, Ba Duan Jin, San Zhan, Han Yang Ru Yi Medical Qi Gong, Tai Chi, Shaolin, Wing Chun, and more. Each course is taught by its instructor, filmed on location. Prices range from free to $360. Browse everything at the course library.

The Martial Library is an annual subscription at $99/year giving access to 120+ exclusive videos filmed on location — content that never made the public YouTube channel. Manage your subscription at My Subscriptions.

This almost always happens because you have two accounts with different email addresses — one has the purchase, the other does not.

Fix:
1. Check your email inbox for the purchase receipt and note which email it was sent to
2. Log out of your current account
3. Log in using the email from the receipt
4. Go to your Member Dashboard — your course will now appear

Still not showing? Email [email protected] with your purchase details.

Go to your Member Dashboard — all enrolled courses appear there. If they are not showing:
1. Log out and log back in to refresh your access
2. Wait 2–3 minutes after a recent purchase and refresh
3. Check you are logged into the correct email account

Email [email protected] if the issue continues.

Reset a single lesson: Open the lesson and find the "Mark as Incomplete" button near the lesson actions.

Reset an entire course: Open the course page and find the "Reset My Progress" section above the lesson list.

You keep full access to the course after resetting — only your progress is cleared.

Yes — subtitles are available in English, French, German, Italian, and Spanish on these courses:

• Ba Duan Jin: The Eight-Section Brocade
• Explaining The Microcosmic Orbit (FREE)
• Han Yang Ru Yi – Medical Qi Gong
• Qi Gong for Spinal Healing
• San Zhan: Mastering Southern Shaolin's Ancient Art
• Sinking the Elbows and Shoulders in Tai Chi Chuan

To enable subtitles: click the CC button in the video player. More courses are being captioned — email [email protected] to ask about a specific course.

1. Check your spam or junk folder
2. The link expires quickly — request a fresh one from the login page
3. Try the link in a private or incognito browser window
4. Confirm you are using the exact email address your account was registered with

Still not working? Email [email protected].

On desktop: Click your profile picture or name in the top right → Account → Login Information. Or click the gear wheel labelled Account in the left sidebar → Login Information.

On mobile: Open the menu → tap My Account under your name at the top, or tap the gear icon labelled Account at the bottom of the menu → Login Information.

Click your profile picture top right → Account → Login Information → update your email → Save. On mobile: open the menu → My Account → Login Information → update your email → Save.

Click your profile picture top right → Account → Delete Account. If you cannot find this option email [email protected].

A reminder email is sent 3 days before every renewal. If your subscription has already renewed and you did not want it, email [email protected] with your account email address — a refund will be arranged.

To cancel future renewals: My Subscriptions.

Go to My Subscriptions and manage or cancel your subscription. Cancelling stops future renewals — you keep access until the end of your current paid period.

All your orders and receipts are at My Orders.

Try these steps in order: refresh the page, clear your browser cache, switch to Chrome, Safari, or Firefox, disable any VPN or ad-blocker, and check your internet connection — videos stream in high quality and need a stable connection. If the problem continues email [email protected] with the lesson name and browser you are using.

Yes. The Martial Man is fully responsive and works on all modern smartphones and tablets. Use Chrome, Safari, or Firefox for the best experience.

There is no dedicated TV app. You can cast or mirror from Chrome, Safari, or Firefox on your computer or phone, use a streaming device such as Apple TV, Roku, or Amazon Fire Stick with a supported browser, or connect your computer to your TV with an HDMI cable.

Chrome, Safari, and Firefox. We recommend keeping your browser up to date for the best experience.

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